The development of self-awareness skills helps healthcare leaders to understand their own biases, values, and emotions. It helps make informed decisions and respond to challenging situations effectively. Additionally, self-aware healthcare leaders can better manage their stress and avoid burnout, leading to better patient outcomes. Developing self-management skills empowers the leader to demonstrate the best practice for managing their thoughts and emotions in a well-mannered way (Monroe et al., 2021). It also makes it easier to stay composed in challenging circumstances and manage stress independently without affecting performance. Healthcare leaders can also educate others on self-management strategies to help foster a healthy work environment (Mabon et al., 2022).
Social awareness skills are quite important for understanding the behavior of other people. It helps individuals show empathetic behavior to others and build stronger relationships with team members. This understanding helps colleagues work collaboratively and improve health outcomes (Moudatsou et al., 2020). In addition, the relevant skill also helps create an inclusive work environment, leading to higher job satisfaction and increasing team performance. The need for relationship management skills is important as it helps leaders effectively communicate and resolve queries. A good relationship between the healthcare team helps work collaboratively to improve care standards and patient outcomes. These skills help the leader foster relationships with other team members and provide motivation to work toward a shared vision (Monroe et al., 2021).
EQ plays a crucial role in making communication effective and building strong relationships between the healthcare professionals in the organization. Healthcare professionals possessing superior EQ skills can manage critical situations by analyzing self-emotion and behavior and thereby understanding that of others (Carminati, 2021).
The social awareness dimension of EQ helps healthcare leaders to make a collaborative decision in a difficult time and practice empathetic behavior to understand the perspective of other team members in the healthcare setting. In addition, EQ skills also emphasize that leaders connect with the patient and understand their healthcare needs to bring positive outcomes (Cavaness et al., 2020). They are more likely to empathize with their patients, colleagues, and other stakeholders in the healthcare system. It facilitates understanding and considering other feelings, leading to better communication and positive outcomes. Registered nurses with EQ skills can manage their emotions and understand and have compassion towards others behavior. It helps nurses identify the patient’s needs and provide care accordingly. Empathetic behavior helps nurses build trust with their patients, which leads to improved health outcomes (Babaii et al., 2021).
Healthcare professionals with EQ skills, especially in self-management and relationship management domains, help in fostering an inclusive work environment. These skills help the leader comprehend different situations independently and take the initiative to resolve the conflict (Gilar et al., 2019). Effective communication is vital in healthcare organizations to provide high-quality care to patients and deter medical errors. Leaders communicate with the team, understand team members’ perspectives, and devise a shared vision (Shrivastava et al., 2022). Collaborative work helps in enhancing the good relationship between healthcare professionals and ultimately improves team performance. For instance, a physician responsible for devising the treatment plan will collaborate with other team members to comprehend the different aspects of the treatment plan. It helps the interdisciplinary team to work for a shared vision and improve health outcomes. The increased communication between the professionals helps in building strong connections among the members, which fosters good relationships (Gilar et al., 2019).
Using EQ and being the nurse in the Vila Health scenario, the active listening approach would help understand Christina Robledo’s concerns. Communicating with Christina and asking open-ended questions to comprehend her perspective and Christina’s feelings. This approach would help develop a collaborative work environment in PICU and improve health care outcomes.
The Vila health simulation identifies the need to adopt a diverse culture to improve health care results. There needs to be more collaboration among the healthcare personnel, which leads to conflict and low decision-making. There is a need to educate EQ skills through educational sessions to enhance under
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